FAQ’s

General Questions

1. Why should I choose Suburban Dog?

In a few words, we LOVE animals. We have more than 25 years experience and we’re dedicated to ensuring that your pets are cared for like they are our own. We will always go above and beyond because we love what we do.
We are licensed, bonded and fully insured.

2. Do you meet my pet before beginning a service?

Yes! We schedule an appointment to meet you and your pet at your home. You get to see how we interact with your pet as we want you to feel completely comfortable and confident that your pet is in good hands. During this time, you will be asked for a copy of your house key and to complete a few standard forms.

3. Is there a charge and when are you available for a consultation?

Nope! It’s is free.
We are available for consultations Mondays to Thursdays.

4. Am I obligated to use your services if we schedule a consultation?

No, we use this time to get to know you and your pet. We want you to feel completely comfortable if you decide to use our services.

5. What is your cancellation policy?

For puppy visits, dog walks and daycare, there is a fee of 50% of the regularly scheduled visit or walk, if you cancel AFTER 6PM the day before.

6. How and when do I pay?

We will issue an invoice before or at the start of a service, unless another arrangement has been made. Invoices are to be paid immediately.
We take personal cheques, cash or email money transfers.

7. What are the rates for your services?

Please check out our rates page for details.